FAQ - Frequently asked questions

Equivita's ingredients are in compliance with European regulations. Ingredients which can cause allergic reactions are: Butylene Glycol, Phenoxyethanol, Imidazolidinyl Urea, perfume, Tocopheryl Acetate, Ethylhexylglycerin and Potassium Sorbate.

No, Equivita was not tested on animals.

Not all ingredients are natural, but Equivita does contain natural Hibiscus Extract, Brown and Red Algae Extract. Equivita is also entirely paraben-free.

No, Equivita Anti-Age Night Cream is paraben-free.

Yes, Equivita is suitable for all skin types. If you have hypersensitive skin, however, please contact your physician to prevent allergic reactions.

Equivita is a natural product. You can use it for as long as you like.

Revitatone's ingredients are in compliance with European regulations. Ingredients which may cause allergic reactions are: Octocrylene, Butyl methoxydibenzoylmethane, Cetyl Palmitate, Phenoxyethanol, Butylene Glycol, perfume, Ethylhexylglycerin and Tocopheryl acetate.

No, Revitatone was not tested on animals.

Not all ingredients are natural, but Revitatone does contain natural Argan oil, Camellia Leaf Extract, Citrus Grandis Fruit Extract, Magnolia Extract, Chamomilla Extract, Propolis Extract, Thujopsis Extract, and Salix Alba Bark Extract. Revitatone is also entirely paraben-free.

No, Revitatone is paraben-free.

Yes, Revitatone is suitable for all skin types. If you have hypersensitive skin, however, please contact your physician to prevent allergic reactions.

Revitatone is a natural product. You can use it for as long as you like.

As soon as your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order all the way through to delivery.

Unfortunately, it is not possible to choose the day or hour of your delivery. We advise you to track your order using the tracking number which was sent to you in the second confirmation email. Orders are processed and shipped within 2 business days, depending on product availability.

Your privacy is of the utmost importance to us. Your order will be sent in a plain cardboard box. The packaging only displays your address label and the logo of the courier. No information about our company or the contents of your package will be visible on the box.

We at W.D.C. Online understand how important information security and privacy is to you. You can be assured that your order will be placed safely and securely. All of our websites are equipped with an https protocol, which makes online purchasing easy and completely safe. We use PCI-certified providers and an SSL-connection (Secure Sockets Layer) for online payments. When you use our services, we encrypt every transmission of personal information. This means all your personal information is secure and inaccessible by other users.

If your payment via credit card is unsuccessful, we can only advise you to try again, maybe using a different computer. For your own safety, our customer service representatives will never ask you for your credit card details via email or over the telephone. If the payment still does not come through, there is always the possibility of ordering via wire transfer.

Inside your package you will find a summary of your order which could serve as an invoice. For more information, please see our General Conditions. “Consumer agreement in accordance with art. 2, 3° of the law of the 6th of April 2010 concerning market practices and consumers protection ("any natural person who, solely for non-professional purpose, acquires or uses products brought to the market").”

If you are not completely satisfied with your purchase at W.D.C. Online, you can return the unopened products to us within 14 days of receipt of the goods for any reason. Fill out the online return request form or complete the return form sent to you together with your order confirmation. Please note: due to hygiene and safety reasons we cannot refund your order if the package was opened or if the seal was broken.

If your order is eligible for return, you will receive a return label with our address information through email. Attach the return label to your package. Please note: we do not accept return packages without this label! Return shipping fees are not refundable. We will cover the initial standard shipping fees as stated on our website.

Once your return order has been received by us, a refund will be actioned to the original method of payment. Please allow 14 days from return for the process to be completed.